VoIP (Voice over Internet Protocol) is a technology that allows users to make voice calls over the internet, rather than traditional telephone lines. While it offers a range of benefits such as cost savings, flexibility, and mobility, it can also be prone to technical glitches and issues that can cause calls to descend into chaos, as described in the text.
One common problem area for VoIP calls is connectivity. Attendees may be kicked off the call or be unable to join due to issues with their internet connection, network bandwidth, or the VoIP system itself. This can lead to delays, frustrations, and disruptions during the call.
Another issue that can arise during VoIP calls is the lack of clarity in the audio quality. Robotic voices, missing speech, and other sound-related problems can make it difficult for attendees to understand each other, leading to misunderstandings and miscommunication.
Talking over each other can also be a problem in VoIP calls, especially if there are multiple attendees participating in the call. The absence of visual cues, such as body language or facial expressions, can make it challenging to know when someone else is about to speak, resulting in people unintentionally interrupting each other.
To effectively uncover and resolve problem areas during VoIP calls, businesses can consider using monitoring and diagnostic tools that can help identify and troubleshoot issues as they arise. But how I hear you ask. Watch the video below to learn how a customer management leader uses the Observer Platform to ensure UC performance.
Discover our intelligent troubleshooting platform - it doesn't promise to banish barking dogs from your calls, but it will help your team improve the user experience.
If you'd like more information, please call us on 1800 COVERTEL (1800 268 378) or contact us here.