STREAMLINE YOUR PROJECTS WITH OUR EXPERT SERVICES
Our Professional Services provide a structured framework for deploying, validating, and supporting your technology. From initial evaluation through to implementation, training, and ongoing support, each service is designed to deliver clear outcomes, reduce risk, and ensure long-term success.
Standard Services
Pre-Sales and Evaluation Services
Our Pre-Sales and Evaluation Services help you validate technical concepts, reduce risk, and ensure your solution is ready for full deployment. From Proof of Concept (PoC) testing to GNSS Audit Services, our comprehensive approach ensures your solutions are built on a foundation of reliability and performance. By thoroughly evaluating feasibility, performance, and signal health, we help you uncover opportunities and address challenges before committing to full-scale implementation. With our expertise, you can move forward with confidence, knowing your projects are primed for success.
Risk-Free Concept Validation
Test and validate your solution before full-scale implementation with our Proof of Concept (PoC) services. We work with you to define clear success criteria, assess feasibility, and ensure your environment is properly prepared to support testing.
- Define measurable success criteria and technical goals
- Validate environment readiness to ensure successful testing
- Configure and test against agreed use cases
- Assess feasibility and performance against requirements
- Deliver a final evaluation report with a clear Go/No-Go outcome
Implementation Service
Our Implementation Service ensures your product is professionally installed, validated, and ready for use in your environment. We establish a stable, best-practice foundation so your team can start using the solution with confidence.
What’s included:
• Pre-Implementation Review
• Installation
• Basic System Configuration
• Post-Installation Validation
• Handover (Installation Report)
When to use it:
Recommended for all new product deployments to ensure a stable and validated foundation.
Includes a formal Installation Report outlining the completed configuration and validation.
Training Service
Ensure your team is equipped with the latest knowledge and skills through our specialised training programs. We offer targeted courses designed to address the specific challenges you face in network deployment, maintenance, and optimisation. Our expert-led sessions provide practical insights and hands-on experience to help you enhance operational efficiency and achieve superior outcomes.
What’s included:
• Pre-Implementation Review
• Instructor-led sessions
• Hands-on labs
• Course materials
Specialised Services
Quickstart Service
The Quickstart Service helps your team get immediate value from your system by focusing on one key use case. We work alongside your team to configure, demonstrate, and embed the solution into your workflow from day one.
What’s included
- Use Case Discovery Workshop
- Guided Configuration for one core use case
- Hands-on “Show & Tell” session with your team
- Practical guidance on how to operate the solution
When to use it
Ideal after implementation when you want to start seeing immediate value from your system.
Requires a completed implementation or pre-installed system to ensure effective delivery.
Custom MoP Development
We create clear, step-by-step procedures tailored to your specific test cases and equipment. This ensures your team can perform complex tasks consistently, accurately, and with confidence every time.
What’s included
- Test Case Discovery Workshop
- Procedure design based on your objectives
- Step-by-step configuration and execution guide
- Instructions for interpreting results
- Validation and handover with your team
When to use it
Best suited for teams needing consistent, repeatable processes for complex testing or operational tasks.
Train the Trainer Program
Our Train the Trainer Program develops an internal product expert within your team, equipping them with the knowledge and tools to train, support, and guide others.
What’s included
- Advanced product deep-dive training
- Instructional guidance on delivering training
- Access to official training materials and resources
- Co-teaching session with certification
- Licensed training kit for internal use
When to use it
Ideal for organisations looking to build internal expertise and reduce reliance on external training and support.
Includes certification and a licensed training kit for internal use.
Project Coordination
Project Coordination provides a single point of contact to manage all aspects of your engagement, ensuring smooth communication, scheduling, and delivery.
What’s included
- Dedicated coordination lead
- Project kick-off and stakeholder alignment
- Scheduling and milestone tracking
- Regular progress updates
- Coordination of resources and deliverables
- Project sign-off and completion management
When to use it
Recommended for projects involving multiple services or stakeholders to ensure efficient and organised delivery.
Interference Hunting
Identify and resolve RF interference using advanced spectrum analysis and proven field techniques.
What’s included
- Discovery and scoping of affected services and frequency bands
- Detection strategy based on environment and interference type
- On-site or field-based interference investigation
- Signal tracking and source identification
- Captured spectrum data and supporting observations
- Findings report with recommendations and next step
When to use it
Ideal when experiencing unexplained RF issues such as noise, dropouts, or service degradation, or when the source of interference is unknown and requires structured investigation.
Network Sync Audit
Assess synchronisation performance, identify risks, and improve network timing accuracy.
What’s included
- Review of network design, timing architecture, and clock hierarchy
- Assessment of PTP and SyncE configuration against best practice
- Validation of live network performance and timing behaviour
- Identification of risks such as asymmetry, failover issues, or timing instability
- Measurement analysis and supporting evidence
- Structured audit report with findings and recommendations
When to use it
Recommended when deploying or operating synchronisation-critical networks, or when there are concerns around timing accuracy, failover performance, or overall network reliability.
GNSS AUDIT SERVICES
Our GNSS Audit Services assess the performance, reliability, and resilience of your GNSS systems. We identify vulnerabilities, analyse system behaviour, and provide clear recommendations to improve accuracy and operational confidence.
What’s included
- Discovery and scoping of your GNSS environment
- On-site or remote system assessment
- Signal performance and behaviour analysis
- Identification of vulnerabilities and risks
- Data analysis and trend evaluation
- Detailed GNSS Audit Report with findings and recommendations
When to use it
Ideal for organisations that rely on GNSS for critical timing, synchronisation, or operations and want to identify risks, improve resilience, and ensure system reliability.
Post-Sales Technical Services
Our Post-Sales Technical Services ensure your test equipment stays operational, optimized, and reliable. When you purchase a test equipment equipment from us, you automatically receive our Complimentary Care Package for essential training and warranty support.
For ongoing, worry-free assistance, our Premium Support Package provides unlimited technical support, priority assistance and proactive maintenance.
Services are delivered through defined support tiers with response time commitments and subscription-based options.
Support is delivered through flexible or subscription-based packages with defined response times and service levels.
Need occasional help? Our Flexible Support option offers expert guidance when you need it, billed per hour.
Tailored Support for Seamless Operations
Anytime, Every Time.