Continuous Care and Support Services

What is Continuous Care and Support?


Every business owner knows that downtime can cost more than just time. It can impact your revenue, your reputation and your ability to serve your customers. At CoverTel, we understand the critical importance of keeping your business running smoothly, without interruptions. Our Continuous Care and Support Service is not just a service – it's a lifeline for your business.

Why Choose Continuous Care and Support?

IMMEDIATE PROBLEM RESOLUTION
Access expert technical support during local business hours.
SOFTWARE UPDATES AND
HARDWARE MAINTENANCE
Stay current with access to software releases, patches and managed hardware maintenance schedules.
Cost-Effective
Purchase upfront to save on support costs and avoid unexpected expenses due to downtime.

When Should I Purchase Continuous Care and Support?

Looking to avoid business interruptions? Our Continuous Care and Support Service is your solution. Purchase now to safeguard your operations.

How Much Does Continuous Care and Support Cost?

Explore our flexible pricing options to suit your needs.

Upfront Purchase Support:
$160
hour

Use your unique purchase code received with your product purchase to access this discounted rate.

Post-Purchase Support
$200
hour

For customers without a purchase code.

How It Works

Accessing Continuous Care and Support is simple:

Redeem Your Purchase Code:

  1. Purchase a Product: When you purchase equipment from CoverTel, you'll receive a unique purchase code.
  2. Redeem Your Code: Use your unique purchase code to unlock the discounted rate of $160 per hour for Upfront Purchase Support.

Without a Code? No problem:

Post-Purchase Support: For those without a purchase code, support is available at $200 per hour (minimum 2 hours required).

Service Details:

Support Hours: Available Monday to Friday, from 8:30 am to 4:30 pm AEST.

Service Scope: Includes technical assistance, software updates, and hardware maintenance.

Additional Questions?

Contact Us:

Phone: 03 9381 7814
Email: support@covertel.com.au

Ready to Secure Your Operations?

Purchase Continuous Care and Support now and ensure your business remains operational.

FAQs

Q: What is Continuous Care and Support?
A: It's a comprehensive support service offering technical assistance, software updates, and hardware maintenance to keep your business running smoothly.

Q: How does pricing work?
A: If you purchase with equipment, it's $160 per hour. If post-purchase, it's $200 per hour, with a minimum of 2 hours.

Q: When is support available?
A: Monday to Friday, 8:30 am to 4:30 pm AEST.

Q: How can I contact support?
A: Contact us via phone, email at Support@covertel.com.au, or live chat.

Q: What if I need support outside regular hours?
A: We offer 24/7 support for critical issues, ensuring you always have access to the help you need.

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