Solving Poor Call Quality Issues in VoIP & UC Systems

Poor network performance can be caused by a variety of factors, both hardware and software-related. Faulty hardware components, such as routers, switches, and firewalls, can lead to network issues such as slow speeds, dropped connections, or intermittent outages. These issues can occur due to aging or outdated equipment, hardware defects, or misconfiguration.

Another cause of poor network performance can be unexpected usage patterns, such as bandwidth spikes or changes in app configuration. For example, if many users are simultaneously streaming high-quality video, it can lead to a bandwidth spike that affects the network’s performance. Similarly, changes in application settings, such as updates or patches, can cause issues that impact network performance.

Security breaches can also impact network performance. Cyber attacks such as Distributed Denial of Service (DDoS) attacks, which flood a network with traffic, can cause network outages and disrupt normal network traffic. Malware or other malicious software can cause similar issues by consuming bandwidth and resources, leading to slow network performance.

Overall, identifying and addressing the root causes of network performance issues requires a thorough understanding of network infrastructure, usage patterns, and security threats. It is essential to have an effective network performance monitoring solutions to identify and address network problems promptly, to minimize their impact on the user experience.

Today, let’s look at a very common user complaint that network teams receive and better yet, how to fix it.

Solving Poor Call Quality Issues in VoIP and UC Systems

Poor call quality during phone conversations can be a frustrating experience for both parties involved. The issue can be caused by various factors, such as weak signal strength, network congestion, hardware issues, or even software problems. It’s common to hear people complaining about bad call quality, and it’s an issue that many people can relate to. In this video, which is the last episode of the 5 Most Common Network Performance Complaints Video Series, you can learn how to analyze call quality and what data you need for effective troubleshooting.

Would you like to see how the Observer Platform will resolve the common user complaints received by your network teams?
Call us on 1800 COVERTEL (1800 268 378) or contact us here.

The episodes in 5 Most Common Network Performance Complaints Video Series are;

  1. How to Fix Slow
  2. Troubleshooting Encrypted Apps without Decryption
  3. What if it IS the network?
  4. Mapping Application Dependencies
  5. Solving Poor Call Quality
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