How to Troubleshoot Encrypted Apps without Decryption

Issues with encrypted applications can be one of the most common user complaints that network teams receive because they can be difficult to diagnose and fix. Encrypted applications use secure communication protocols to protect data as it is transmitted over the network, making them more secure but also more complex to troubleshoot.

When users experience performance issues with encrypted applications, it can be challenging to determine whether the issue is related to the application itself or to the underlying network infrastructure. This can lead to frustration for users and make it difficult for network teams to identify the root cause of the issue.

Common issues with encrypted applications can include slow load times, connectivity problems, or errors when accessing specific features or functions. These issues can be caused by a variety of factors, such as misconfigured security policies, insufficient network bandwidth, or compatibility issues between the application and the user’s device.

To effectively diagnose and fix issues with encrypted applications, network teams need to have a deep understanding of both the application and the underlying network infrastructure. This can involve using network performance monitoring tools to analyze network traffic, tracking performance metrics for network components, and testing application performance on different devices and operating systems.

In the video below, you’ll learn how to troubleshoot without decryption.

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The episodes in 5 Most Common Network Performance Complaints Video Series are;

  1. How to Fix Slow
  2. Troubleshooting Encrypted Apps without Decryption
  3. What if it IS the network?
  4. Mapping Application Dependencies
  5. Solving Poor Call Quality
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