The Power of Emergency Help Points: Why We Need Them in Keeping Our Public Spaces Safe and Accessible for All


People have become increasingly aware of the importance of public safety in recent years. The presence of an emergency help point in public spaces ensures the public feels safe, comfortable, and empowered about their safety.

An emergency help point is a designated area or station where people can go to get assistance or information in an emergency situation. This could be a physical location, such as a kiosk or booth, or it could be a virtual assistance system, such as a phone or internet-based system, such as an intercom.

Having an emergency help point in a public space can provide a number of benefits for individuals and the community at large. First and foremost, it provides a sense of security and reassurance. Knowing that there is a dedicated location where they can go for help can give an individual a sense of confidence and comfort. In the event of an emergency, such as a fire, medical emergency, or suspicious activity, anybody can use the help point to immediately alert authorities and seek assistance. This can help to alleviate fear and uncertainty, and allow an individual to focus on staying safe rather than trying to figure out how to get help.

Another reason why an emergency help point is important is because it can help to prevent crime and other safety concerns. By providing a way for the public to easily report any suspicious activity, an emergency help point can help to deter would-be criminals and ensure that authorities are aware of potential safety threats. This can help to create a safer and more secure environment, and can give them the confidence they need to feel comfortable and at ease in a public space.

In addition, an emergency help point can also be a useful resource for anyone who is lost or unsure of where to go. Many public spaces, such as shopping malls, airports, and parks, can be confusing and overwhelming, especially for first-time visitors. A help point can provide patrons with the information they need to navigate the space, and can help to direct them to the appropriate areas or services. This can help to reduce anxiety and stress, and can make the public space feel more welcoming and user-friendly.

How do you justify the need of an emergency help point system when everyone carries a mobile phone?

While it is true that many people carry mobile phones, there are several reasons why emergency help point systems are still necessary. First, not everyone has a mobile phone or may not have it readily available in an emergency situation. Second, in some public areas, such as underground subway stations or large buildings, there may be limited or no cell phone reception. Emergency help point systems provide a reliable and easily accessible means of communication for those in need of assistance. Additionally, the hands-free design of these systems allows for easy communication without the need to hold a phone or dial numbers, which can be especially useful in situations where the person is injured or in distress.

In conclusion, an emergency help point is a valuable addition to any public space because it provides a quick and easy way for any member of the public to seek help or report any safety concerns they may have. In today's world, where safety is a top concern for many people, a help point can help anyone feel more confident, comfortable, and empowered in a public space.

Watch the video below how an emergency help point was installed at a busy transport station.

Guardian Telecom's emergency help point systems are designed for use in public areas where people need immediate help or need to communicate hands-free. These systems allow for two-way communication with assistance through analog phone transmission. Calls can be made from the telephone or from a monitoring station, and the phone can be programmed to automatically dial two numbers or to ring through a PABX. The HDE series of phones also allows personnel to monitor the status of each unit remotely and be notified of any malfunctions.

These emergency help point systems are designed to provide reliable communications in environments subject to vandalism, moisture, dust and corrosive chemicals such as but not limited to;

  • Universities
  • Elevators
  • Parking Facilities
  • ATMs
  • Transit Authorities
  • Medical Centers
  • Industrial Parks
  • Public Access Areas
  • Building Entrances
  • Plant Entry Gates
  • Sporting Facilities
  • Amusement Parks
  • Senior Citizen Housing

If you want to know more about public safety communications, download the Product and Services Guide.

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